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Shipping Policy


Orders are packed and shipped Monday – Friday only. Most orders are shipped within 2 business days from the order date. Orders placed on weekends and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional 5 business days to process and ship.

Shipping Options and Rates:

$0-$25 Priority (4-9 business days) $5.60 Express (2-3 business days) $19.95

$25.01-$50.00 Priority $12.35 Express $19.95

$50.01-$150.00 Priority $16.85 Express $ 39.95

Standard delivery

Standard delivery usually arrives within 4 – 9 business days from the shipped date, excluding holidays. Please allow 1-2 days handling time.
Standard delivery to Alaska, Hawaii, and P.O. Boxes addresses usually arrives within 5 – 13 business day from the shipped date, excluding holidays.
Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holiday

Express delivery

Express shipping orders placed Monday through Friday, excluding holidays, before 11:00 AM PST will usually arrive within 2-3 business days from the shipped date. Please allow 1-2 days handling time.
Express shipping is not available for Alaska, Hawaii, P.O Boxes, and APO/FPO addresses.


By Phone 

Our Customer Service Team is available to take your calls daily during the following business hours (Eastern Standard Time): 

Monday thru Friday: 10:00am – 5:00pm 

U.S. and Canadian Shoppers (Toll Free): 216.395.4099

Email Us 

Do not have enough time to call? Our Customer Service Team will review and respond to your email as quickly as possible.