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Returns & Exchanges

PAYMENT

We accept the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express

When will my Credit Card be charged?

Your credit card will be charged once your order is processed to ship.

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank’s policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. AK Fashion Firm reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.

What if my Card is declined?

You will receive an error message immediately if there is a problem with processing your credit card. You’ll have the opportunity to enter a new card number if this happens.

RETURNS & EXCHANGES

FINAL SALES: All sales of cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.

For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact. Please note that refunds are only available for online purchases returned by mail.

HOW TO RETURN

Returns are accepted within 30 days from the shipped date. Please note all cosmetics, jewelry, and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). Returns must be unworn, unaltered, and unwashed with all tags attached.

Returning to our Online Returns address

Your order will include an invoice, On your invoice, check off the items you wish to return and list the return reason codes. 

Securely pack your merchandise and invoice in a box or envelope of your choice (you may also use the original package if possible). Please note you are responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s). 

Mail your online returns to the following address: 

Online

AK Fashion Firm Returns
165 Jackson Dr
Orange Village Ohio 44022

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

REFUNDS

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.